Privacy policy

1. Introduction

Welcome to Tedoro. We are an independent luxury watchmaking brand committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Tedoro (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website at www.tedorowatches.com, make a purchase, or otherwise interact with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

Full name, email address, phone number, and billing/shipping address when placing an order
Account login credentials if you create an account on our store
Payment information (processed securely through our payment providers; we do not store full card details)
Communications you send us, including customer service enquiries and feedback
Review content or testimonials you submit

2.2 Information Collected Automatically

Browser type, IP address, operating system, and referring URLs
Pages viewed, time spent on pages, links clicked, and browsing behaviour on our website
Device identifiers and cookie data
Geographic location data (country/city level, derived from IP address)

2.3 Information from Third Parties

Analytics providers such as Google Analytics
Payment processors and fraud prevention services
Social media platforms, if you interact with us through those channels

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including sending confirmations, invoices, and shipping updates
To manage your customer account and provide customer support
To communicate with you about your orders, products, promotions, and brand updates (with your consent where required)
To improve and personalize your experience on our website
To detect, prevent, and respond to fraud, abuse, or security incidents
To comply with legal obligations and enforce our Terms and Conditions
To conduct analytics and research to better understand how our website is used
To send marketing communications, where you have opted in or where we have a legitimate interest to do so

4. Legal Basis for Processing Your Data

Where applicable under data protection law (including the GDPR), we rely on the following legal bases to process your personal data:

Contract performance: to process your orders and deliver our products and services
Legitimate interests: to improve our services, prevent fraud, and conduct marketing (where your interests do not override ours)
Consent: for certain marketing communications and cookie placements where consent is required
Legal obligation: where we are required to retain or disclose data by law

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. We use:

Essential cookies: necessary for the website to function correctly (e.g., shopping cart, session management)
Analytics cookies: to understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: to deliver relevant advertisements and track campaign performance

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Sharing of Your Information

We do not sell your personal information. We may share your information with trusted third parties only as described below:

Service providers: fulfilment partners, shipping couriers, payment processors, IT providers, and customer service platforms who assist us in operating our business
Retail partners: authorized Tedoro retail partners (including Chammas Jewelry, Ghassan Jewelry, and Al-Shahab Luxury) where a purchase or enquiry relates to their locations
Marketing platforms: email marketing and analytics services used to deliver communications
Legal and regulatory authorities: where required by law, court order, or to protect the rights and safety of Tedoro or others
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties are required to protect your information and may only use it for the purposes for which it was shared.

7. International Data Transfers

Tedoro is based in Lebanon. If you are located outside Lebanon, please be aware that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. Where required, we implement appropriate safeguards to protect your data during such transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

Order and transaction records are retained for a minimum of seven (7) years for accounting and legal compliance
Account information is retained for as long as your account is active
Marketing preferences and communications are retained until you withdraw consent or request deletion

When your data is no longer required, we securely delete or anonymize it.

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data, subject to legal obligations
Right to restrict processing: to request that we limit how we use your data
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for data transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner pages. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Tedoro

Email: info@tedoro.uk

Website: tedoro.uk

WhatsApp: +961 81 636 888

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, we will notify you by email or by a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.